Customer Terms & Conditions

We will go about understanding exactly how your business works day to day, then will put together a set of terms from there. Naturally, we will cover the usual legal and technical definitions to protect you should you ever be facing the pressure of a court of law. But the terms of contracts are as much about being clear what your business will be providing, for what cost, and when. And equally your customer or supplier. If both parties are clear, they can get on with making money together, no fuss.

In essence, by working on your contract terms you are getting in early with customers and suppliers, ironing out potential misunderstandings. These misunderstandings might lead to a hasty and ill considered email, that might in turn lead to solicitors regrettably being instructed and drawn out legal problems. The costs and stress in this case would be way out of proportion to the costs and effort of having agreed a set of small-print terms and having ensured everyone uses them.

We have also noticed, sometimes there is a proverbial temptation to ‘copy and paste’ a business’ terms and conditions which were created for another business. Often the terms have no real resemblance to the actual transactions and orders as they happen from day to day. This is often a false economy in the long term and opens up a risk to your business of quite unnecessary customer and supplier problems.

In order to empower our clients and reduce unnecessary legal costs, some years ago we developed a ‘contract negotiation template’ which clients can try to use ‘as is’, at their own risk and for their own contracts. This really suits some clients but may not be for everyone. 

We want to be there in whatever way works best for you. Take the time to meet with us and let us help protect your most important asset – your customer and supplier relationships.

Our contract work has included:

• Terms and conditions for an agent exporting foodstuffs from Ireland into other EU countries
• Terms governing an EU-based sports marketing and branding agent
• Software development framework negotiations for our client presented with the standard supply terms offered by Disney, Dreamworks, Amazon, Qualcomm, Vodafone and various other leading brands